FAQ's

Find answers to commonly asked questions when flying with DAL

Can I book online or through Reservations Hotline?

Yes, you can reserve your booking through www.dreamairline.com or through DAL's Reservations Hotline: Metro Manila: (+632) 8855-8888 / CEBU: (032) 340-0191 / DAVAO: (082) 287- 7788. Click here for the Reservations Hotline for your domestic sector.

Where can I settle the payment of my reservation?

You can pay for your reservation in cash at one of our more than 20,000 authorized partner payment centers. a.) Bookings made online require noting and printing the 16-digit reference code, while reservations made via the PAL Reservations Hotline require noting and presenting the 8-digit reference code given by the reservations representative.

Can I convert the Travel Credit back to its original form of payment?

A Travel Credit is not refundable and cannot be exchanged for cash once it has been issued, unless required by law (cash or credit card).

Is there an extra charge for this type of service?

There may be a small service charge added by some of the payment processors we work with.

What will I do if I was not able to take note of my 16-digit reference number from my online booking or 8-digit reference number from my Reservations Hotline booking?

You may call our reservations hotline: Metro Manila: (+632) 8855-8888 / CEBU: (032) 340-0191 / DAVAO: (082) 287- 7788.

Is the DAL Travel Credit the same as the DAL Travel Voucher?

The Travel Voucher and the Travel Credit are both offerings of Dream Airlines for passengers who are uncertain of travel plans and would like to convert their unused tickets and/or Travel Extras to a travel fund.

Can I pay in Philippine Peso (PHP) for my international bookings?

Yes, if the reservation is made via DAL's Reservation Hotline and the entire price is listed in Philippine Peso. For bookings made through online booking, our bank partners offer foreign exchange services to settle the international booking quoted in USD.

How can I convert my unused Ticket or Travel Voucher to Travel Credits?

Your unused Dream Airlines issued ticket, or Travel Voucher, can be converted through the following: MyPAL Request Hub DAL Ticket office.

Can I pay using Debit Cards, ATM Cards, Credit Cards and Check?

Yes, our partner payment center accepts all payment method.

Will my Travel Credits expire?

Yes. The Travel Credit can be used for a period of two years. You can spend it in stages, and the remaining balance will be kept track of for as long as possible. first-to-expire There is a possibility that travel authorizations issued prior to January 26, 2022 will be extended by two years. In accordance with the passenger's wish.